Shipping Policy
SHIPPING POLICY
Thank you for shopping with us! We’re a small art studio + boutique, and each order is carefully prepared, packed, and shipped with care. Please review our shipping terms before placing your order.
ORDER PROCESSING
Please allow up to 5 business days for your order to be processed and shipped.
Business days are Monday–Friday and do not include weekends or holidays. Processing time is separate from carrier transit/delivery time.
During new releases, sales, holidays, custom orders, or periods of high order volume, processing may take the full 5 business days.
RUSH ORDERS
Need it sooner? Rush order requests may be considered on a case-by-case basis and are not guaranteed.
Approved rush orders may be subject to additional processing and/or expedited shipping fees. Please contact us before placing your order to request rush service.
Selecting an expedited shipping method does not automatically shorten our processing time unless rush processing has been approved.
SHIPPING CONFIRMATION + TRACKING
Once your order has been packed and a shipping label has been created, you will receive a shipping confirmation email with tracking information.
Please allow time for the carrier to scan and update your package after it has been accepted.
Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for delays, returns, or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.
If you notice an address error, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has shipped.
SHIPPING INSURANCE
Shipping insurance may be included with certain shipping services or may be available for purchase, depending on the carrier, service selected, order value, and destination.
Insurance is intended to provide protection for qualifying packages that are lost, stolen, or damaged in transit, subject to the insurance provider or carrier’s terms, exclusions, documentation requirements, and claim approval.
For higher-value, original artwork, one-of-a-kind pieces, or other special orders, we strongly recommend selecting or requesting insurance for the full value of the shipment when available.
Insurance coverage is not a guarantee of reimbursement. All claims are subject to review and approval by the applicable carrier or insurance provider.
DAMAGED PACKAGES
If your order arrives damaged, please contact us promptly.
Keep the item, shipping box, mailer, labels, wrapping, and all original packaging until the claim has been resolved. Photos of the damaged item and packaging are required to process a claim.
Please do not discard damaged items or packaging while a claim is pending.
LOST OR MISSING PACKAGES
If tracking shows that your package is still in transit beyond the carrier’s expected delivery window, please contact us so we can help determine the appropriate next steps.
Packages that are insured may be eligible for a loss claim according to the carrier or insurance provider’s claim requirements and timelines.
PACKAGES MARKED “DELIVERED”
Once a carrier marks a package as delivered, please first check the delivery location, household members, neighbors, mailroom/front desk, and the carrier’s tracking information.
If you are unable to locate the package, contact the carrier and our studio/boutique promptly so the available options can be reviewed.
A carrier’s “Delivered” scan does not automatically qualify an order for a refund or replacement. Eligibility for reimbursement or replacement will depend on the circumstances and any applicable carrier or insurance coverage.
SIGNATURE CONFIRMATION
Signature confirmation may be added to certain shipments, particularly higher-value orders, original artwork, or one-of-a-kind pieces.
If signature confirmation is required, the customer is responsible for making arrangements to receive the package or following the carrier’s instructions for redelivery or pickup.
SHIPPING DELAYS
Once an order has been accepted by the shipping carrier, transit times are outside of our direct control.
Weather, natural disasters, holidays, carrier disruptions, remote destinations, and other circumstances may cause delays. Estimated delivery dates provided by a carrier are estimates unless the carrier specifically guarantees the selected service.
RETURNED OR UNDELIVERABLE PACKAGES
Packages returned to us because of an incorrect address, failed delivery attempt, refusal, or other customer-related delivery issue may require an additional shipping fee before they can be sent again.
Original shipping charges are non-refundable unless otherwise required by law or the shipment qualifies under the applicable carrier or insurance claim.
INTERNATIONAL SHIPPING
International customers are responsible for any applicable customs duties, import taxes, brokerage charges, or other destination-country fees unless checkout specifically states that those charges have been prepaid.
International delivery times may vary due to customs processing and other circumstances outside our control.
BY PLACING AN ORDER
By completing your purchase, you acknowledge that you have reviewed and agreed to our current processing and shipping terms.
We appreciate your patience and support of our small business. Every order is packed with care, and we want your pieces to arrive safely and beautifully.